Purchase FAQs

What can I do if I don’t receive the registration code email after purchase?

Usually, it takes about one hour to get a confirmation email with the registration code from the payment platform. If you have not received the registration code Email for more than one hour, you can contact the support team for help.

What can I do if the payment fails?

Just clear the cookies of your browser, make sure the network connection is stable. If possible, switch to another payment method and try ordering again.

What can I do if there is no order record of my email?

If you have already purchased the software, you can confirm the licensed email within the confirmation e-mail. Whether you have purchased the software with the wrong e-mail address, or cannot get the information, you can contact the support team.

What can I do if the registration code is invalid?

Make sure you have ordered the correct product. Copy and Paste the registration E-mail and code to the registration box. Note that the registration email is case sensitive, make sure all the letters are lower case.

What can I do if the registration code is expired?

Check if your subscription has been canceled, if yes, you can apply to our payment platform to update it. The registration code will remain valid as long as your subscription is active. You also need to pay attention to the number of computers for registration.

How can I transfer my registration code to my new computer?

When you need to transfer the registration code to a new computer, you have to remove the registration code from the original computer beforehand. After that, you can use it to activate the product on a new computer.