Refund FAQs

Can I cancel the order after placing it?

All the products follow the model of try before you buy. Before you purchase the product, you must have known if the product can meet your demands from the trial version. Due to the automated way that orders are processed and fulfilled via payment platforms, once an order is processed, it cannot be canceled. If there’s something wrong with our product and our team can’t solve it, we will consider giving you a refund according to our Refund Policy.

What are no refund circumstances?

Change of mind after purchase. Did not receive order confirmation e-mail and registration code in time, and didn’t try online support or contact staff assistance. Request refund for technical trouble, but fail to cooperate by providing details for troubleshooting. Refund request based on dissatisfaction caused by misunderstanding of the product’s functions and capabilities, etc.

What are eligible refund circumstances?

Duplicate purchase. Mistaken order followed by ordering a correct product. AnyRec cannot resolve the fatal technical issues within 30 days. For the unauthorized transactions or orders involved in EU user rights, the money will be reimbursed.

What to do I purchase the wrong product?

Once you have ordered the correct product, you can contact the support team to refund for the wrong product. If the product you want has the same price as the mistaken one or a different platform, you can apply it with a straight swap.

How can I cancel the subscription after purchase?

To cancel your subscription quickly, you can always contact AnyRec support team.